SECURITY & PRIVACY
As a subsidiary of the New Zealand Health Food Company, we provide you with a safe online experience. NZ Health Food Company Limited limits the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality.
Access to this information is restricted to staff who require this information to complete their daily duties.
When you enter your personal information on our website we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves, and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
HOW DO YOU KNOW IF IT’S SECURE?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active. To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from “http” to “https”.
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
YOUR PERSONAL INFORMATION
New Zealand Health Food Company Limited respects your privacy! Any and all the information collected on this site will always be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. You have the right to inspect, change or delete these, on request.
New Zealand Health Food Company Limited will never contact you via email, without you having given us permission to do so and our secure server ensures your personal information remains safe at all times.
We collect personal information from you, including information about your:
- contact information
- computer or network
- interactions with us
- billing or purchase information
USE OF DATA
We collect your personal information in order to:
- ensure we are sharing relevant information with you, including, but not limited to;
- promotional emails (occasionally)
- advertisements for product and services
- process any orders you make with us
- provide a personalised customer experience
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features, these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Because we use third-party applications, like MailChimp, to send out useful emails to our customers, and run ad campaigns, personal information will be transferred to MailChimp servers once it is collected – this storage may occur outside of New Zealand. This information only applies to people who’ve signed up to any of our mailing lists, and who have provided express permission for us to use their information for the above purposes.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
CHANGE OR REMOVAL OF PERSONAL DATA
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected or removed. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at 03-3588 817 , or PO Box 39129, Christchurch, or email our Data Protection Officer on [email protected] – please use the subject line [Personal Information – Request for Removal or Amendment]